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Discover our collection of exclusive RightFax information for an expert view into your RightFax system.

Administrator RightFax Resources

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Most Popular Administrator Resources

RightFax 16.4 Connector for IBM Filenet Administrator Guide
RightFax 16.4 Connector for IBM Filenet Administrator Guide Guides
Guides
A suite of processors and connectors that archives both sent and received fax documents from your RightFax server into a FileNet data repository.
RightFax 16.4 Connector for Microsoft Exchange Administrator Guide
RightFax 16.4 Connector for Microsoft Exchange Administrator Guide Guides, RightFax 16.4
Guides
The Connector for Microsoft Exchange consists of software components that are installed on the RightFax server and the Exchange server.
RightFax 16.4 Connector for Konica Minolta MFPs Administrator Guide
RightFax 16.4 Connector for Konica Minolta MFPs Administrator Guide Guides
Guides
Link one or more of several supported Konica Minolta Multifunction Products (MFPs) on your network to a RightFax server.
RightFax 16.2 Connector for SAP Administrator Guide
RightFax 16.2 Connector for SAP Administrator Guide Guides
Guides
The RightFax Connector for SAP is designed to offer inbound and outbound fax functionality to SAP users.
RightFax 16.2 SMTP Connector for MFPs Administrator Guide
RightFax 16.2 SMTP Connector for MFPs Administrator Guide Guides
Guides
Scan documents on SMTP-capable Multifunction Printer (MFP) devices and deliver them with your RightFax server.
RightFax 16.2 SharePoint Gateway Module Administrator Guide
RightFax 16.2 SharePoint Gateway Module Administrator Guide Guides
Guides
The RightFaxSharePoint Gateway Module adds RightFax capabilities to SharePoint 2013 and 2016 sites.
RightFax 16.2 Vault Administrator Guide
RightFax 16.2 Vault Administrator Guide Guides
Guides
The Vault module for the RightFax server outputs fax image files and metadata in XML format.
RightFax 10.6 Integration Module Administrator Guide
RightFax 10.6 Integration Module Administrator Guide Guides
Guides
Enable information exchange by integrating with applications on mainframe, mid-range, and local area network host systems.

 

Most Popular Posts

RightFax 16.6 2018 VPAT

Discover our collection of exclusive RightFax information for an expert view into your RightFax system. May 21, 2019 By: Advantage Technologies Overview: Compliance and Remediation Statement for Section 508 of the...

RightFax 16.6 XML Generator Administrator Guide

Discover our collection of exclusive RightFax information for an expert view into your RightFax system. May 21, 2019 By: Advantage Technologies Overview: XML Generator Administrator GuideThe XML Generator module...

RightFax 16.6 XML Connector for MFPs Developer Guide

Discover our collection of exclusive RightFax information for an expert view into your RightFax system. May 21, 2019 By: Advantage Technologies OverviewThe XML Connector for MFPs is offered only in conjunction with...

Frequently Asked Questions

Is my RightFax version support?

RightFax Product Lifecycle Matrix

Below is the product lifecycle information for each of the RightFax versions. For any editions that have reached sustaining maintenance, Advantage Technologies helpdesk will provide support on a best effort basis. OpenText recommends running the latest version of RightFax to ensure you have the latest updates and fixes that may be essential to your operating environments. Unsure on how to upgrade your RightFax server? Leverage our RightFax Professional Services to help with migrating your RightFax server. Click to learn more about Advantage Technologies Professional Services.

Product Release Date Sustaining Maintenance*
RightFax 10.6 November 2013 November 2018
RightFax 10.5 July 2013 November 2016
RightFax 10 May 2011 July 2015
RightFax 9.4 December 2008 May 2014
RightFax 9.3 June 2006 December 2011
RightFax 9.0 November 2004 October 2009
RightFax 8.7 February 2004 September 2008
RightFax 8.5 - February 2006
RightFax 8.0 - September 2004

*After the 5th year of Current Maintenance has expired, the product version enters into the Sustaining Maintenance phase of the product lifecycle. When a product is considered to be under Sustaining Maintenance, the core development team is redirected to other work and no new services packs and patches are released for general use. Product defects and enhancement requests may still be reported, but work by the core development team on these issues will be discontinued. Migration to a Current Maintenance version may be required.

How do I backup my RightFax System?

It is critical to ensure your RightFax server(s) and SQL database(s) are being backed up. The following components should be backed up regularly.

  1. RightFax database (SQL)
  2. Program FilesRightFax directory
  3. Image directory. (default location of this folder is in Program FilesRightFax) Please verify location through the DocTransport module "Data Sharing" tab.
  4. System State and registry of the RightFax server(s)

If you have any questions or need more information, then please contact the helpdesk.

How do I find my SUID?

For version 9.3 and earlier

  1. Open Enterprise Fax Manager (EFM)
  2. Select your ServerName (TCP/IP) on the top left-hand side
  3. In the bottom right, you will see the list of RF services. Double-click RightFax Server Module.
  4. Select the Feature Activation tab, which will display what the server is licensed for...

93license

For version 9.4 and later

  1. Open Enterprise Fax Manager (EFM)
  2. Select your ServerName (TCP/IP) on the top left-hand side
  3. In the bottom right, you will see the list of RF services. Double-click RightFax Server Module.
  4. Select the Feature Activation tab
  5. Click on Product Licensing Utility
  6. Expand the Product Summary section

9.4license

How can I find my RightFax server version?

Locating your Current RightFax Server Version

  1. From your RightFax server, open up Enterprise Fax Manager (EFM)
  2. Select "Fax Servers" from top Left
  3. Expand 2nd column for full view of your RightFax version

license

  1. From your RightFax server, open up EFM.
  2. Go to Help and About

about rightfax

How do I create a form using RightFax?

Click below to see tutorial video:

How do I create a form using RightFax?

What is my RightFax server licensed for?

For Open Text Fax Server, RightFax Edition v9.4 & v10

    1. Open up RightFax Enterprise Fax Manager (EFM).
    2. Click on the server name in the upper left-hand corner.
    3. All the RightFax services will be in the window on the bottom right-hand corner. Double-click on the RightFax Server Module.
    4. Go to the Feature Activations Tab.

features tab

    1. Click on Product Licensing Utility.
    2. Expand Product Summary to see the SUID, License Summary to see license info and Product Features to list the modules.

product summary

  1. Click Close to exit.

For Open Text Fax Server, RightFax Edition v9.3 and older:

    1. Open up RightFax Enterprise Fax Manager (EFM).
    2. Click on the server name in the upper left-hand corner.
    3. All the RightFax services will be in the window on the bottom right-hand corner. Double-click on the RightFax Server Module.
    4. Go to the Feature Activations Tab.

features tab2

  1. Click Cancel to Exit.
Why are my PDFs not converting?

In order to convert PDF files for outbound faxing, the RightFax server must be licensed for the PDF module. If you are not licensed and would like more information, then please contact your sales rep or call (866) 730-1700.

If you are licensed please follow the steps below to verify setup.

  1. Open Enterprise Fax Manager (EFM)
  2. Select your ServerName (TCP/IP) on the left-hand side
  3. In the bottom right, you will see a list of RF services. Double-click "RightFax WorkServer(#) Module"
  4. Select one of the workserver from the left menu (preferably #3)
  5. Highlight "Postscript" from the list and click "OK"
Why are my .doc/.docx files not converting?

Attaching .doc or .docx files to a fax does not convert. Why?

This can happen for several resons. First, you will need to confirm the RightFax server has the appropriate version of Microsoft Office installed (Office 2007 or 2010 is required for .docx conversions). Second, try logging into the server using the dedicated RF service account, which is a domain account with local admin rights on the RightFax server. Verify that you can open MS Office files without the appearance of any pop-ups. If problems persist after verifying these items, then please contact the helpdesk.

How do I create coversheets?

Click below to see tutorial video:

How do I create Coversheets?

Does FaxUtil work on Windows 8, 8.1 & Windows 10?

Windows 8 support for RightFax client applications was released with RightFax 10.5 Feature Pack 1, Windows 8.1 support was released with RightFax 10.6 Feature Pack 1 and Windows 10 support was released with RightFax 10.6 FP2 SR2. Please confirm that you are running the 9.4 client with a minimum of Feature Pack 1 applied.

If you have any questions or need more information, then please contact the helpdesk.

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