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OpenText RightFax Administrator Resources

Easily find our most popular Administrator resources in one place including guides, videos and more.

RightFax 20.2 Administrator Guide

In this guide, learn how to install and configure the RightFax software on both client and server computers including step-by-step instructions for tasks including sending and managing faxes.
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How to Create a PCL Cover Sheet

In this video, learn how to create a PCL cover sheet. This can be useful for organizations that want to reduce the time taken to convert a cover sheet and do not need to edit the cover sheet in the future.
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Filter below to discover our collection of RightFax Administrator documentation:

Please note that some articles may require login to the RightFax Resource Center. To register now, please click here.
Did you know that Advantage Technologies is a GSA certified and approved vendor for RightFax software, support and installation (contract GS-35F-0435Y)?
Web Admin includes most of the functionality of Enterprise Fax Manager (EFM). Use Web Admin to administer a RightFax server, stop and restart its services, define administrative components, monitor statistics, and manage MFPs.
View our full collection of RightFax 16.6 resources including videos, guides, troubleshooting articles, and more.
In this video, learn how to create a Microsoft Word cover sheet. This can be useful for organizations that need to create custom cover sheets or update the cover sheet content in the future.
The RightFax 20.2 Connector for Xerox MFPs Administrator Guide demonstrates how you can link one or more of several supported Xerox Multifunction Products (MFPs) on your network to a RightFax server.
In this video, learn you how to create a PCL cover sheet. This can be useful for organizations that want to reduce the time taken to convert coversheet and do not need to edit the cover sheet in the future.
The RightFax 20.2 Administrative Utilities Guide demonstrates how admin utilities can be installed as part of the regular Setup for the RightFax Product Suite.
In this video, learn how to create phonebook entries in FaxUtil, enabling users to create a personal phonebook of fax contacts.
In this video, learn how to create library documents directly from within RightFax FaxUtil. This can be useful for organizations that want to store frequently faxed documents for easy retrieval.
Quality patient care requires clear communication between patient, provider and other healthcare organizations – from pharmacies to labs to diagnostic imaging.
In this video, learn how to create a signature in RightFax FaxUtil that users can use to personalize outbound faxes.
In this video, learn how to create forms directly from within RightFax FaxUtil. This is great for organizations that need to overlay forms on outbound faxes with prepopulated information or as a watermark.
Learn about the new features and functionality of RightFax FaxUtilWeb.
Need support for your current version of RightFax? Simply fill out this easy form and we'll contact you shortly.
Learn how to quickly find your RightFax system SUID using in this helpful video.
Web Admin includes most of the functionality of Enterprise Fax Manager (EFM). Use Web Admin to administer a RightFax server, stop and restart its services, define administrative components, monitor statistics, and manage MFPs.
Learn how to send a fax using FaxUtil in RightFax.
In this video, learn how to configure RightFax Dialing Rules in Enterprise Fax Manager to send internal faxes.
The Workflow Platform for RightFax is a game-changing platform for automating such document-intensive business transactions and processes. It maximizes the value of paper, fax and email documents by automatically routing and processing them as electronic documents and integrating them with a wide variety of back-end systems.
In this video, learn how to configure the RightFax Sync module to send and receive routed faxes as a PDF. This can be useful for organizations that want to standardize document delivery workflows.
The XML Generator module for the RightFax server outputs fax image files and metadata in XML format. XML documents created with the XML Generator can be imported into an XML-compatible document management system or database.
In this video, learn how to create a PCL cover sheet printer. Remember, this printer is necessary to create a PCL cover sheet for RightFax.
In this video, learn how to configure a RightFax system to route inbound faxes to a specific user using the DID or DNIS.
Web Admin includes most of the functionality of Enterprise Fax Manager (EFM). Use Web Admin to administer a RightFax server, stop and restart its services, define administrative components, monitor statistics, and manage MFPs.
In this video, learn how to configure routing by DID for a new user.
With the SMTP Connector for MFPs you can scan documents on SMTP-capable Multifunction Printer (MFP) devices and deliver them with your OpenTextRightFax server.
In this video, learn how to define aging and archiving rules in Enterprise Fax Manager. This can be useful for organizations that require aging and archiving to purge out old faxes from your RightFax system.
In this video, learn how how to configure the RightFax Sync module to modify the number of digits used for routing. This can be useful for organizations that have many fax numbers and there is a possibility of having duplicate values in the last 4 digits.
The Vault module for the RightFax server outputs fax image files and metadata in XML format. XML documents created with the Vault can be imported into an XML-compatible document management system or database.
In this video, learn how to add a cover sheet to RightFax. RightFax administrators will need to do this to make the cover sheet available to end users.
View our full collection of RightFax 20.2 resources including videos, guides, troubleshooting articles, and more.
Ready to get started with RightFax, the market-leading fax server solution? Simply fill out this easy form to speak with a RightFax expert and receive a customized quote!
View our full collection of RightFax 20.2 resources including videos, guides, troubleshooting articles, and more.
View our full collection of RightFax 16.4 resources including videos, guides, troubleshooting articles, and more.
The RightFax 16.2 Docs-on-Demand Module Administrator Guide shows how anyone can call your server and request library documents by using a touch-tone telephone using Fax-on-Demand.
RightFax is the marketing-leading enterprise fax server solution, with on-premise, hybrid, and cloud deployment options. As an automated electronic document delivery system, RightFax integrates with most desktop and business applications to maximize employee productivity, improve i…
Ready to demo RightFax, the market-leading fax server solution? Simply fill out this easy form to schedule a demo with one of our certified RightFax engineers!
The market-leading fax solution for healthcare, RightFax provides healthcare organizations with the flexibility to securely distribute virtually any document from any application.
Learn about how RightFax has completed all required cybersecurity and interoperability certifications In accordance with the Defense Information Systems Agency (DISA)
Ready to upgrade your current version of RightFax? Simply fill out this easy form and we'll contact you shortly.
Healthcare organizations of every size integrate RightFax with MFP devices – whether it's a single MFP or an entire global fleet of MFPs. Integration modules for RightFax and the MFP device allow for a fully-functioning, efficient integration that allows for a feature-rich, interactive user experience at the MFP d…
Simplify digital faxing for the enterprise with state-of-the-art cloud options, providing powerful document delivery security and unmatched reliability.
The RightFax 16.4 SharePoint Gateway Administrator Guide shows how users can fax documents that are stored in SharePoint libraries, and received faxes can be imported into SharePoint automatically.
The market-leading fax solution for educational institutions, RightFax provides organizations with the flexibility to securely distribute virtually any document from any application.
As the most flexible and configurable fax server available, OpenText RightFax provides robust configurability and flexible automation capabilities that make it the most trusted and reliable choice for organizations to support their digital transformation strategy.
The RightFax 16.4 SharePoint Gateway Administrator Guide shows how users can fax documents that are stored in SharePoint libraries, and received faxes can be imported into SharePoint automatically.
Not all faxing systems are the same. Organizations that rely on fax need to ensure that their document delivery workflows are processed in a timely manner. That is why overall system architecture is important when considering fax server options.
Quality patient care requires clear communication between patient, provider and other healthcare organizations – from pharmacies to labs to diagnostic imaging.
The OpenText RightFax Integration Module enables information exchange by integrating with applications on mainframe, mid-range, and local area network host systems.
This webinar featured an in-depth look into how RightFax can enhance document security and help protect your confidential patient information.
Get the inside scoop on the most exciting new capabilities and features of RightFax 16.2 & 16.4.
Communication systems disruptions, even minor, can have a significant impact on your business. If faxing is mission-critical for your organization, it is imperative to understand how to make your RightFax system more resilient.
Our RightFax cloud experts walk you through how you can pursue your cloud-first strategic initiatives by moving your on-premise RightFax system to Microsoft Azure, Amazon AWS or the Google Cloud Platform.
Explore different RightFax design strategies that will aid in High Availability and Disaster Recovery (HA/DR).
Need to contact Advantage support about your RightFax system? Create a support ticket and we'll work diligently to get back to you as soon as possible.
RightFax Remote DocTransport Server is a remote DocTransport on a dedicated RightFax-supplied server.
With the SMTP Connector for MFPs you can scan documents on SMTP-capable Multifunction Printer (MFP) devices and deliver them with your OpenTextRightFax server.
The RightFax 20.2 Administrator Guide is for RightFax administrators who install and configure the RightFax software on both client and server computers. View step-by-step instructions for tasks including creating, sending, receiving, and managing faxes from a user’s desktop computer.
OpenText RightFax Word Mark in White

Quick Start Guide

Want to go see another section? Click ahead to the section you’d like to view :

1 What is RightFax?
2 Telephony
3 Receiving a Fax
4 Sending a Fax
5 Add-on Modules
6 MFP Connectors
7 Software Integrations

Download Full Guide

RESOURCES

Frequently Asked Questions

View below to discover our answers to some of the most frequently asked RightFax questions:

Please note that some answers may have links that require login to the RightFax Resource Center. To register now, please click here.
Is my RightFax version supported?

Below is the product lifecycle information for each of the RightFax versions. For any editions that have reached sustaining maintenance, Advantage Technologies helpdesk will provide support on a best effort basis. OpenText recommends running the latest version of RightFax to ensure you have the latest updates and fixes that may be essential to your operating environments.

Unsure on how to upgrade your RightFax server? Leverage our RightFax Professional Services to help with migrating your RightFax server. Click to learn more about Advantage Technologies Professional Services.

RightFax Version Release Date Sustaining Maintenance Date
RightFax 20.2 April 2020 April 2025
RightFax 16.6 May 2019 May 2024
RightFax 16.4 June 2018 May 2023
RightFax 16.2 April 2017 May 2022
RIghtFax 10.6 November 2013 November 2018
RightFax 10.5 July 2013 November 2016
RightFax 10 May 2011 July 2015
RightFax 9.4 December 2008 May 2014
RightFax 9.3 June 2006 December 2011
RogjtFax 9.0 November 2004 October 2009
Rightfax 8.7 February 2004 September 2008
RightFax 8.5 — Feburary 2006
RightFax 8.0 — September 2004

*After the 5th year of Current Maintenance has expired, the product version enters into the Sustaining Maintenance phase of the product lifecycle. When a product is considered to be under Sustaining Maintenance, the core development team is redirected to other work and no new services packs and patches are released for general use. Product defects and enhancement requests may still be reported, but work by the core development team on these issues will be discontinued. Migration to a Current Maintenance version may be required.

How do I backup my RightFax System?

It is critical to ensure your RightFax server(s) and SQL database(s) are being backed up. The following components should be backed up regularly.

  1. RightFax database (SQL)
  2. Program FilesRightFax directory
  3. Image directory. (default location of this folder is in Program FilesRightFax) Please verify location through the DocTransport module “Data Sharing” tab.
  4. System State and registry of the RightFax server(s)

If you have any questions or need more information, then please contact the helpdesk.

How do I find my SUID?

For RightFax Versions 9.4 & Later
Option A

  1. Open Enterprise Fax Manager (EFM)
  2. Select Fax Servers on the top left-hand side
  3. In the window to the right, go to the column Server Identifier to display your RightFax SUID

Option B

  1. Open Enterprise Fax Manager (EFM)
  2. Select your Server Name (TCP/IP) on the top left-hand side
  3. Select Services
  4. Select Server Module
  5. Select the Feature Activation tab
  6. Click on Product Licensing Utility
  7. Expand the Product Summary section

How to Find Your RightFax SUID (Video)

How can I find my RightFax server version?

Locating your Current RightFax Server Version

  1. From your RightFax server, open up Enterprise Fax Manager (EFM)
  2. Select “Fax Servers” from top Left
  3. Expand 2nd column for full view of your RightFax version
  4. From your RightFax server, open up EFM
  5. Go to Help and About
How do I create a form using RightFax?
Click below to see tutorial video:

How do I create a form using RightFax?

What is my RightFax server licensed for?

For Open Text Fax Server, RightFax Edition 9.4 & Older

    1. Open up RightFax Enterprise Fax Manager (EFM).
    2. Click on the server name in the upper left-hand corner.
    3. All the RightFax services will be in the window on the bottom right-hand corner. Double-click on the RightFax Server Module.
    4. Go to the Feature Activations Tab.
    5. Click on Product Licensing Utility.
    6. Expand Product Summary to see the SUID, License Summary to see license info and Product Features to list the modules.

 

For Open Text Fax Server, RightFax Edition 9.3 and Earlier:

    1. Open up RightFax Enterprise Fax Manager (EFM).
    2. Click on the server name in the upper left-hand corner.
    3. All the RightFax services will be in the window on the bottom right-hand corner. Double-click on the RightFax Server Module.
    4. Go to the Feature Activations Tab.

 

Why are my PDFs not converting?

In order to convert PDF files for outbound faxing, the RightFax server must be licensed for the PDF module. If you are not licensed and would like more information, then please contact your sales rep or call (866) 730-1700.

If you are licensed please follow the steps below to verify setup.

  1. Open Enterprise Fax Manager (EFM)
  2. Select your ServerName (TCP/IP) on the left-hand side
  3. In the bottom right, you will see a list of RF services. Double-click “RightFax WorkServer(#) Module”
  4. Select one of the workserver from the left menu (preferably #3)
  5. Highlight “Postscript” from the list and click “OK”
Why are my .doc/.docx files not converting?

Attaching .doc or .docx files to a fax does not convert. Why?

This can happen for several resons. First, you will need to confirm the RightFax server has the appropriate version of Microsoft Office installed (Office 2007 or 2010 is required for .docx conversions). Second, try logging into the server using the dedicated RF service account, which is a domain account with local admin rights on the RightFax server. Verify that you can open MS Office files without the appearance of any pop-ups. If problems persist after verifying these items, then please contact the helpdesk.

How do I create coversheets?
Click below to see tutorial video:

How do I create Coversheets?

Does FaxUtil work on Windows 8, 8.1 & Windows 10?

Windows 8 support for RightFax client applications was released with RightFax 10.5 Feature Pack 1, Windows 8.1 support was released with RightFax 10.6 Feature Pack 1 and Windows 10 support was released with RightFax 10.6 FP2 SR2. Please confirm that you are running the 9.4 client with a minimum of Feature Pack 1 applied.

If you have any questions or need more information, then please contact the helpdesk.

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