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What is Outbound Faxing with Epic?

How outbound faxes are processed by the Epic Print Server (EPS) & RightFax
By: Advantage Technologies

What is Outbound Faxing with Epic?

Host: Jeff Kunstler | Video Duration: 01:12

Text Transcript

On this slide you’ll see that it’s an outbound process that originates from Epic. So end users are on Epic and from their Epic system they have the ability to put in a username and a fax number and other patient information. From there, it passes it to the Epic EPS server. From there, Epic EPS sends the document over to a network folder which is monitored by the RightFax Integration module.

The Integration module’s job is to monitor that folder – look at the tags and based on the information in the tags send the fax. What’s really nice about this is:
A) It is multi-threaded so you can dump as many as you want from Epic at the same time and Integration module does a great job of keeping up with the quantity of faxes and it does a great job at not getting backed up.

The other great features is it will actually send back a notification to Epic that the fax was either completed or failed so all your notifications go back so it’s a two-way communication directly. You don’t have to monitor a fax queue, you can do it all from Epic.


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