RightFax 20.2 Popular Resources | RightFax Resource Center

This RightFax 10.6 Connector for Ricoh ESA MFPs User Guide is intended for end users of Ricoh ESA multifunction printers (MFP) who want to fax or email the documents that they scan using the RightFax functionality installed on the Ricoh ESA MFP device.

When you install RightFax 10.6, the complete suite of RightFax products is installed. View the RightFax 10.6 installation guide to determine the capabilities of your RightFax server and which modules you can activate.

This RightFax 10.6 Connector for Xerox EIP MFPs User Guide is intended for end users of Xerox Extensible Interface Platform (EIP) multifunction printers (MFPs) that are configured to use the RightFax server to send documents that they scan as fax or email.

The RightFax 10.6 Connector for SAP is designed to offer inbound and outbound fax functionality to SAP users by means of a gateway between the SAP system and the RightFax server using the SAPconnect and SAPoffice interfaces provided by SAP.

The RightFax 10.6 COM API Reference Guide describes the fundamentals of COM, provides an overview of the RightFax COM object including code examples, and describes in detail each object in the RightFax COM library.

The RightFax 10.6 Roadmap provides a strategic overview of the major features and functionality of RightFax 10.6 including improvements, updates, and proposed features.

The RightFax 10.6 Connector for Xerox MFPs Administrator Guide demonstrates how you can link one or more of several supported Xerox Multifunction Products (MFPs) on your network to a RightFax server.

The RightFax 10.6 bEST Connector for Konica Minolta MFPs User Guide shows how you can use your Konica Minolta MFP device to fax or email scanned documents. RightFax functionality appears as a custom service on the MFP.

The RightFax 10.6 Connector for Microsoft SharePoint 2010 and 2013 Administrator Guide shows how users can fax documents that are stored in SharePoint libraries, and received faxes can be imported into SharePoint automatically.

The RightFax 10.6 Fax Board Guide is for administrators who configure “remote DocTransport” computers, allowing administrators to install and run fax boards in computers other than the RightFax server.

The RightFax 10.6 Administrative Utilities Guide demonstrates how admin utilities can be installed as part of the regular Setup for the RightFax Product Suite.

The RightFax 10.6 Connector for Microsoft SharePoint 2007 Administrator Guide shows how users can fax documents that are stored in SharePoint libraries, and received faxes can be imported into SharePoint automatically.

The RightFax 10.6 Connector for Microsoft Exchange Administrator Guide shows how you can establish a data communication link between RightFax and Exchange.

The RightFax 10.6 Connector for HP OXPd MFPs Administrator Guide shows how you can provide two-way communication between one or more supported HP OXPd Multi-function Printers (MFPs) and RightFax.

The RightFax 10.6 Connector for eDOCS Administrator Guide demonstrates how users can send documents from eDOCS libraries as faxes via RightFax and import faxes from their RightFax mailboxes into eDOCS.

The RightFax 10.6 Docs-on-Demand Module Administrator Guide shows how anyone can call your server and request library documents by using a touch-tone telephone using Fax-on-Demand.

The RightFax 10.6 Lotus Notes Module Administrator Guide demonstrates how users can compose faxes when disconnected from the Domino server (for example, using a laptop) and also have many other options, including previewing a fax before sending and forwarding a fax that was sent to them.

The RightFax 10.6 Connector for Konica Minolta MFPs User Guide shows how you can link one or more of several supported Konica Minolta Multifunction Products (MFPs) on your network to a RightFax server and set up users to scan documents on the Konica Minolta MFP and transmit them as fax or email messages through the RightFax server.

The RightFax 10.6 Connector for IBM Filenet Administrator Guide notes how to archive both sent and received fax documents from your RightFax server into a FileNet data repository.

The RightFax 10.6 Connector for HP MFPs Administrator Guide demonstrates how you can link supported HP Multifunction Products (MFPs) on your network to a RightFax server.

The RightFax Internet Connector extends the capabilities of RightFax and transmits documents over an encrypted internet connection between two RightFax 10.6 servers, bypassing the public switched telephone network (PSTN) entirely— eliminating phone charges and dramatically increasing fax transmission speed.

Learn about the RightFax SMTP Gateway with this introductory video demonstrating how you can scan documents on SMTP-capable Multifunction Printer (MFP) devices and deliver them with your OpenTextRightFax server..

With the SMTP Connector for MFPs you can scan documents on SMTP-capable Multifunction Printer (MFP) devices and deliver them with your OpenTextRightFax server.

OpenText RightFax is architected to be fault tolerant and redundant within its own multi-layer architecture to help mitigate system failures.

The OpenText RightFax Integration Module enables information exchange by integrating with applications on mainframe, mid-range, and local area network host systems.

Learn about managing RightFax with active directory.

Learn about the integration with Ricoh and RightFax.

Learn how to route and forward a fax using RightFax.

With the heightened concern for protecting information privacy, preventing fraud, and meeting tightened regulatory compliance guidelines, having secure and confirmed delivery options for sensitive information is vital to conducting business.

Learn how to send a fax from Microsoft Outlook using RightFax.

RightFax Healthcare Direct is an add-on module for RightFax that allows healthcare organizations to send and receive Direct messages using their existing RightFax integrations.

The RightFax XML Generator replaces the need to use the RightFax API and is more flexible than a simple network file drop, commonly used today.

Train end users and admins with the RightFax coversheet training video.

RightFax 10.6 includes updates to RightFax compatibility and integrations, new compliance and security measures, enterprise grade improvements, and tools to help the RightFax administrator.

Did you know you can send faxes from Outlook Web Access. Of course you did. But did you know it was this easy? Maybe not.

Learn how to send a fax from any SMTP client using RightFax.

In this video, we’ll show you the basic steps for sending a fax from our easy to use RightFax web client.

The RightFax 10.6 bEST Connector for Konica Minolta MFPs Administrator Guide shows how you can use your Konica Minolta MFP device to fax or email scanned documents. RightFax functionality appears as a custom service on the MFP.

Fax Over IP Troubleshooting - Creating filters to focus on the problem

Embedded codes are special faxing instructions that you insert directly into fax-bound documents.

Did you know you can send faxes from Outlook Web Access. Of course you did. But did you know it was this easy? Maybe not.

These Release Notes provide an overview of RightFax 16 Enhancement Pack 2, including new features, delivery information, and supported platforms.

Learn how to use CTRL + F10 to find important faxes in RightFax.

Learn how to send a fax from any application with RightFax.

Learn how to customize a coversheet with RightFax tools.

The RightFax 16.2 COM API Reference Guide describes the fundamentals of COM, provides an overview of the RightFax COM object including code examples, and describes in detail each object in the RightFax COM library.

The RightFax 16.2 Docs-on-Demand Module Administrator Guide shows how anyone can call your server and request library documents by using a touch-tone telephone using Fax-on-Demand.

View the introduction to the integration module for RightFax including features and benefits.

This RightFax 16.2 Connector for Ricoh ESA MFPs User Guide is intended for end users of Ricoh ESA multifunction printers (MFP) who want to fax or email the documents that they scan using the RightFax functionality installed on the Ricoh ESA MFP device.

The RightFax 16.2 Fax Board Guide is for administrators who configure “remote DocTransport” computers, allowing administrators to install and run fax boards in computers other than the RightFax server.

For more than 20 years, RightFax has helped thousands of healthcare organizations around the world reduce costs, integrate systems, and increase productivity every day.

RightFax Connector for Lotus Notes is an optional configuration of the RightFax product, specifically designed for Notes suite.

Genesis Health System is comprised of four hospital campuses and dozens of clinics serving communities across a 10-county, bi-state region of Iowa and Illinois. Carrying on the work of its predecessors, Genesis has cared for residents since 1869.

This RightFax 16.2 Connector for Xerox EIP MFPs User Guide is intended for end users of Xerox Extensible Interface Platform (EIP) multifunction printers (MFPs) that are configured to use the RightFax server to send documents that they scan as fax or email.

Organizations have invested significant time and money to monitor the transactions and performance of information systems including purchasing, inventory, email, CRMs, EMRs, and managed financial systems.

View administrator training for your RightFax system.

View technical administrator training for your RightFax system.

The RightFax 16.2 Lotus Notes Module Administrator Guide demonstrates how users can compose faxes when disconnected from the Domino server (for example, using a laptop) and also have many other options, including previewing a fax before sending and forwarding a fax that was sent to them.

RightFax is the premiere enterprise fax server solution, with on-premise, hybrid, and cloud deployment options.

Have you ever wondered how to OCR a fax you have received in RightFax? This video will show you how to get it done.

PSI:Capture is the only leading capture solution that offers a DIRECT integration with OpenText’s RightFax Server.

The RightFax evaluation copy can be used for 30 days. You will need the SUID (System Unique ID or System ID) found on thepacking slip to activate the license.

The RightFax Delegates Manager Module centralizes the creation, revocation, and control of granular delegates permissions through a simple user interface.

OpenText RightFax 10.6 offers a new file format called “Searchable PDF” which as its name implies creates a searchable portable document file (PDF) after applying an OCR procedure on the captured fax.

The RightFax 16.2 Connector for SAP is designed to offer inbound and outbound fax functionality to SAP users by means of a gateway between the SAP system and the RightFax server using the SAPconnect and SAPoffice interfaces provided by SAP.

Refer to the current documentation for detailed descriptions of the functions and constants defined in the RightFax API.

Learn about the RightFax and HP integration for increased power of your MFPs.

With the SMTP Connector for MFPs you can scan documents on SMTP-capable Multifunction Printer (MFP) devices and deliver them with your OpenTextRightFax server.

The XML Connector for MFPs is offered only in conjunction with consulting services provided by OpenText Professional Services.

The RightFax 16.2 Connector for Konica Minolta MFPs User Guide shows how you can link one or more of several supported Konica Minolta Multifunction Products (MFPs) on your network to a RightFax server and set up users to scan documents on the Konica Minolta MFP and transmit them as fax or email messages through the RightFax server.

Advantage Technologies is a Platinum Partner of PSIGEN Software, makers of PSI:Capture. PSI:Capture is leading data capture software that provides unprecedented flexibility.

The RightFax 16.2 Connector for HP MFPs Administrator Guide demonstrates how you can link supported HP Multifunction Products (MFPs) on your network to a RightFax server.

When you install RightFax 16.2, the complete suite of RightFax products is installed. View the RightFax 16.2 installation guide to determine the capabilities of your RightFax server and which modules you can activate.

Basel II is a global business standard that provides a framework to promote the adoption of stronger risk management practices by the international banking industry to enhance financial stability.

The OpenText RightFax Integration Module enables information exchange by integrating with applications on mainframe, mid-range, and local area network host systems.

Automatically Move Faxes to an Electronic Fax Archive, Search, and Retrieval System

The RightFax 16.2 Native Connector for Konica Minolta MFPs User Guide shows how you can link one or more of several supported Konica Minolta Multifunction Products (MFPs) on your network to a RightFax server and set up users to scan documents on the Konica Minolta MFP and transmit them as fax or email messages through the RightFax server.

The SNMP (Simple Network Management Protocol) Alerting Module for RightFax works as an interface between a SNMP-capable network monitoring application and the RightFax server.

The RightFax 16.2 Connector for Xerox MFPs Administrator Guide demonstrates how you can link one or more of several supported Xerox Multifunction Products (MFPs) on your network to a RightFax server.

The RightFax 16.2 Connector for Microsoft Exchange Administrator Guide shows how you can establish a data communication link between RightFax and Exchange.

RightFax is the market-leading fax server offering a renowned and trusted method for sending and receiving millions of legal and regulatory documents

The RightFax Folder – foldername page is the webpage from where you manage your faxes and those of users for whom you act as a delegate.

RightFax Remote DocTransport Server is a remote DocTransport on a dedicated RightFax-supplied server.

On this slide you’ll see that it’s an outbound process that originates from Epic.

There is a lot of talk in the marketplace about enterprise software deployment models: on-premises, cloud, hybrid, managed/hosted.

RightFax integrates with Xerox Document Centres and Xerox Work Centres to consolidate all faxing services on the network, giving users convenient access to faxing capabilities on the same devices used daily for printing, scanning and copying.

Learn about the features of benefits of SAP Integration with RightFax.

RightFax applications typically require the RightFax RPC Server Module (FaxRPC.exe) toauthenticate to RightFax Server.

RightFax responds to the challenges of automated inbound fax routing with the RightFax Bar Code Routing (BCR) Module.

The RightFax 16.2 Connector for eDOCS Administrator Guide demonstrates how users can send documents from eDOCS libraries as faxes via RightFax and import faxes from their RightFax mailboxes into eDOCS.

You can use any of the following methods to send a fax through the RightFax server:

View the product lifecycle information for each of the released RightFax versions.

There are many types of sensitive financial documents, often generated from sophisticated back-office systems, that are often used to complete critical business transactions.

Learn about the minimum and recommended environments for RightFax 16 Enhancement Pack 2.

The RightFax 16.2 Administrative Utilities Guide demonstrates how admin utilities can be installed as part of the regular Setup for the RightFax Product Suite.

The XML Generator module for the RightFax server outputs fax image files and metadata in XML format. XML documents created with the XML Generator can be imported into an XML-compatible document management system or database.

The SecureDocs Module can be used with RightFax desktop applications (such as FaxUtil or FaxUtil Web) or with the RightFax Integration Module.

The OpenText RightFax XML Connector for MFPs allows you to scan documents on XML-capable Multifunction Printer (MFP) devices and deliver them via your RightFax server.

FoIP (Fax over Internet Protocol), is a software-based technology that changes the way a fax is transmitted, similarly to the way VoIP (Voice over Internet Protocol) changes how a phone call is transmitted.

Learn about the minimum and recommended environments for RightFax 10 Enhancement Pack 6.

OpenText RightFax (formerly Captaris RightFax) reduces costs, saves time, and improves productivity by enabling users to send, receive, and manage documents directly from desktop, email, and other business applications.

These release notes provide an overview of OpenText RightFax 10.6 Feature Pack 2 Service Release 1, including packaging information, a list of fixed issues, and installation instructions.

The RightFax 16.2 Connector for IBM Filenet Administrator Guide notes how to archive both sent and received fax documents from your RightFax server into a FileNet data repository.

These release notes provide an overview of OpenText RightFax 10.6 Feature Pack 2 Service Release 2, including packaging information, a list of fixed issues, and installation instructions.

Compare RightFax server version capabilities and available add-on solutions to meet the needs of all businesses, great and small.

SharePoint allows automation of repeatable document processes.

RightFax integrates with HP MFPs and Digital Senders to consolidate all faxing services on the network, giving users convenient access to faxing capabilities on the same devices used daily for printing, scanning and copying.

When integrated with Siebel eBusiness Applications, the RightFax fax server has proven to be a powerful, robust document delivery solution for call centers, sales teams, and customer service organizations.

Learn more about OpenText ASP Support and find required documentation.

Most healthcare organizations comprehend the importance of Protected Health Information (PHI) and strive to never purposely place patient information at risk.

The RightFax SMTP Connector for MFPs allows you to scan paper documents on any SMTP-capable Multifunction Printer (MFP) for delivery via RightFax.

The information managed by your SAP application is the lifeblood of your business. It gives the road map for customer and supplier interactions, dictates business cycles and drives collaboration and decision-making – all of which can determine profitability or failure.

These release notes provide an overview of OpenText RightFax 10.6 Feature Pack 2 Service Release 3, including packaging information, a list of fixed issues, and installation instructions.

The RightFax Enterprise Integration edition is a robust, comprehensive fax and document distribution solution that bundles together all best features and includes the full suite of add-ons, connectors and modules.

View the notebook diagrams of the RightFax architecture in this informative training video.

These release notes provide an overview of OpenText RightFax 10.6 Feature Pack 3 Service Release 1, including packaging information, a list of fixed issues, and installation instructions.

The RightFax Integration Module ties back-end systems into RightFax to automatically deliver documents by fax, email, print, SMS, certified email, or certified and encrypted email.

The RightFax 16.2 SharePoint Gateway Administrator Guide shows how users can fax documents that are stored in SharePoint libraries, and received faxes can be imported into SharePoint automatically.

Together, Avaya and RightFax help customers cut telecommunications and operations costs with integrated fax and communications solutions.

These release notes provide an overview of OpenText RightFax 10.6 Feature Pack 3 Service Release 2, including packaging information, a list of fixed issues, and installation instructions.

RightFax FaxUtil is the central Windows-based mailbox from where you manage your faxes and those for whom you act as a delegate.

The Vault module for the RightFax server outputs fax image files and metadata in XML format. XML documents created with the Vault can be imported into an XML-compatible document management system or database.

RightFax is an enterprise fax and e-document delivery solution for organizations looking for a scalable, secure, and reliable faxing platform.

These release notes provide an overview of OpenText RightFax 16 Enhancement Pack 2 Service Release 1, including packaging information, a list of fixed issues, and installation instructions.

When you deploy RightFax, you may need to change the settings on computers running RightFax client software; and you may also need to change these settings after you deploy RightFax if, for example, the RightFax server name changes.

If you have problems sending and receiving faxes, inbound faxes may arrive on the fax board but do not show up in FaxUtil.

These Release Notes provide an overview of RightFax 16 Enhancement Pack 4, including new features, delivery information, and supported platforms.

OpenText is unifying the version number so RightFax jumped from 10.6 to Right Fax 16.2

The Health Information Technology for Economic and Clinical Health(HITECH) section of the American Recovery and Reinvestment Act (ARRA) is transforming the face of healthcare IT in the United States.

RightFax offers numerous routing methods to suit the unique needs of individual organizations. For some organizations, fax routing based on telephony resources is a suitable option.

The following article will provide basic information on troubleshooting the RightFax Integration Module

In Fax Server, RightFax Edition 9.x, when FaxUtil is opened, an error message appears.

These release notes provide an overview of OpenText RightFax 10.6 Feature Pack 3 Service Release 3, including packaging information, a list of fixed issues, and installation instructions.

A database schema is the skeleton structure that represents the logical view of the entire database.

The RightFax 16.4 Connector for Microsoft Exchange Administrator Guide shows how you can establish a data communication link between RightFax and Exchange.

These release notes provide an overview of OpenText RightFax 16 Enhancement Pack 2 Service Release 2, including packaging information, a list of fixed issues, and installation instructions.

This act stipulates that financial institutions have an affirmative and continuing obligation to respect the privacy of their customers and to protect the security and confidentiality of those customers’ non-public personal information.

These release notes provide an overview of OpenText RightFax 16 Enhancement Pack 2 Service Release 3, including packaging information, a list of fixed issues, and installation instructions.

With RightFax, when you attempt to log on to the RightFax Web Client, an error message appears.

When you install RightFax 16.4, the complete suite of RightFax products is installed. View the RightFax 16.4 installation guide to determine the capabilities of your RightFax server and which modules you can activate.

Businesses need to minimize operation costs such as installing, configuring, and maintaining physical phone lines and PBX’s for each office. SIP trunking can move those wires and switches into the cloud.

These release notes provide an overview of OpenText RightFax 10.6 Feature Pack 3 Service Release 4, including packaging information, a list of fixed issues, and installation instructions.

This Knowledge Base article provides the list of queues within Microsoft Message Queuing (MSMQ) used by RightFax.

In Fax Server, RightFax Edition, using WebUtil, if you attempt to attach a file that is larger than 4 MB, the attempt fails, and you receive a message stating “‘Maximum Request Length Exceeded.”

Whenever I try to install the RightFax Client software or configure a fax printer on my workstation, I get a 1797 error. What’s going on?

These release notes provide an overview of OpenText RightFax 10.6 Feature Pack 3 Service Release 5, including packaging information, a list of fixed issues, and installation instructions.

Okay, let’s talk a little bit about the Rightfax Image Storage Module. This module was released in RightFax 16.2 and allows you to move the RightFax images from a regular windows file share or SAN or NAS into a SQL database.

The healthcare industry is driven by many specialized documents including claims information, lab reports and admittance records.

RightFax integration for ESA is a dynamic, two-way integration with ESA-enabled Ricoh, Gestetner, Savin, and Lanier MFPs.

In RightFax, when you access the RightFax logs, an error message appears.This started after changing the share name.

The RightFax 16.4 Connector for HP OXPd MFPs Administrator Guide shows how you can provide two-way communication between one or more supported HP OXPd Multi-function Printers (MFPs) and RightFax.

Refer to the current documentation for detailed descriptions of the functions and constants defined in the RightFax API. It is intended for experienced C and C++ programmers, and no attempt is made to explain programming techniques, except if they are specific to the use of the RightFax API.

The RightFax 16.4 Connector for Konica Minolta MFPs User Guide shows how you can link one or more of several supported Konica Minolta Multifunction Products (MFPs) on your network to a RightFax server and set up users to scan documents on the Konica Minolta MFP and transmit them as fax or email messages through the RightFax server.

RightFax solutions can help address the challenge of delivering medical records and other documents by providing the tools to electronically send and receive documents from the desktop, automating document delivery from a variety of clinical and back-office applications.

The following article will provide basic information on troubleshooting the RightFax E-mail Gateway for Exchange.

When logging in to FaxUtil with an administrator account, you can view the list of faxes in otherusers’ folders, but receive the following error message when you attempt to view open any of the faxes:“Access Denied. If you are a delegate of this user, please request that the delegator grant you thispermission.”

In RightFax, how do you configure the display language for the locally installed RightFax client (FaxUtil)?

Companies gain significant benefits by using the MFP Module to integrate network faxing capabilities with their multi-function products (MFPs):

The RightFax 16.4 Connector for eDOCS Administrator Guide demonstrates how users can send documents from eDOCS libraries as faxes via RightFax and import faxes from their RightFax mailboxes into eDOCS.

These release notes provide an overview of OpenText RightFax 16 Enhancement Pack 2 Service Release 5, including packaging information, a list of fixed issues, and installation instructions.

These release notes provide an overview of OpenText RightFax 10.6 Feature Pack 3 Service Release 6, including packaging information, a list of fixed issues, and installation instructions.

Electrical outages, telecommunications equipment failures, catastrophic events and a variety of other conditions can cause your primary fax server to fail and become unavailable to send, receive and manage your document-based communications.

The SharePoint Connector for RightFax allows you to leverage your RightFax fax server to automatically import, index, manage, and distribute document images through Microsoft SharePoint Server document libraries— automating your business processes.

The healthcare industry is driven by many specialized documents including claims information, lab reports and admittance records.

This statement describes the compliance of OpenText RightFax 16 EP4, a software product from OpenText, with the United States Rehabilitation Act Section 508—Electronic and Information Technology Accessibility Standards.

In RightFax, after you install the Microsoft Exchange 2010 Connector, the connector fails to start, error messages appear, and installation of the connector is unsuccessful.

In Fax Server, RightFax Edition, using the Connector for Xerox EIP Multifunction Product (MFP), when you attempt to send a fax from a Xerox EIP MFP device, the attempt may fail, and a “Template Failed” error message may appear.

Using Right Fax, the below steps are to configure the Azure Application Proxy connector to work with RightFax 16EP2 Webclient and with RightFax 16EP4 FaxUtil Web, the steps in this article are for after a Microsoft Azure account has been created and the Azure account has the license to use the Application Proxy connector.

The RightFax 16.4 Connector for HP MFPs Administrator Guide demonstrates how you can link supported HP Multifunction Products (MFPs) on your network to a RightFax server.

In a RightFax application server, when creating a new fax in FaxUtil, the job gets stuck with a status “Problem Scheduling Fax”.

AllScripts EMR / EHR Integration with RightFax increases productivity, reduce labor, and minimize paper waste.

The RightFax evaluation copy can be used for 30 days. You will need the SUID (System Unique ID or System ID) found on thepacking slip to activate the license.

This RightFax 16.6 Connector for Xerox EIP MFPs User Guide is intended for end users of Xerox Extensible Interface Platform (EIP) multifunction printers (MFPs) that are configured to use the RightFax server to send documents that they scan as fax or email.

These release notes provide an overview of OpenText RightFax 10.6 Feature Pack 3 Service Release 7, including packaging information, a list of fixed issues, and installation instructions.

The RightFax 16.4 COM API Reference Guide describes the fundamentals of COM, provides an overview of the RightFax COM object including code examples, and describes in detail each object in the RightFax COM library.

In RightFax, when you attempt to send a fax from a multifunction product (MFP), such as a Ricoh or Canon device, the message “unable to connect to the DIB” appears, and the fax is not sent.

As an administrator of a RightFax implementation managed by OpenText Professional Services, you can use Web-based RightFax Web Admin to define and manage items such as user accounts, cover pages, and billing codes, monitor statistics, run reports, and define settings for your multifunction printers (MFPs).

Fax and email are unquestionably two of the most effective tools ever developed for exchanging information.

With the SMTP Connector for MFPs you can scan documents on SMTP-capable Multifunction Printer (MFP) devices and deliver them with your OpenTextRightFax server.

The RightFax Connector for Konica Minolta provides advanced integration between RightFax and Konica Minolta MFP devices for a sophisticated two-way communication solution.

In RightFax, when a sync is run against a large Active Directory environment, the sync does not complete, or the module uses high amounts of CPU and/or memory, and eventually throws a “System.OutOfMemoryException” error.

Easily Integrate Your MFP(s) with RightFax to Save Money and Increase Employee Productivity

XML documents created with the XML Generator can be imported into an XML-compatible document management system or database.

Use RightFax Remote DocTransport Server in conjunction with your RightFax server to distribute the workload of sending and receiving faxes via the RightFax server.

With RightFax, organizations can use their existing business applications to easily send, receive fax documents.

Advantage Technologies has a Schedule 70 contract and works with local, state and federal entities, including the U.S. military. We are also a certified distributor of RightFax, which is a JTIC certified product.

These release notes provide an overview of OpenText RightFax 16 Enhancement Pack 2 Service Release 4, including packaging information, a list of fixed issues, and installation instructions.

With RightFax, when you plan to upgrade to RightFax 16 EP2, which version must your current version be to perform this upgrade?

The RightFax 16.4 Connector for Xerox MFPs Administrator Guide demonstrates how you can link one or more of several supported Xerox Multifunction Products (MFPs) on your network to a RightFax server.

Sarbanes-Oxley is a law that mandates all publicly traded companies adhere to strict guidelines for storage of their correspondence, electronic documents, faxes etc. Fortunately, RightFax is able to help comply with these guidelines.

In RightFax, when you attempt to delete a Group in Enterprise Fax Manager (EFM), “Error 11000 communicating with fax server” may appear, and the group is not deleted.

RightFax 16 Enhancement Pack 4, is packed full of new features, functionality and add-on-modules designed to simplify your environment, add new visibility to traffic and improve the user experience.

In RightFax, when you attempt to run an automated installation of the FaxUtil client on a 64-bit machine, setup fails, and the installation log shows ‘CustomAction CreateFaxCtrl returned actual error code 1603’ accompanied by a more detailed ‘Failed to create FaxCtrl printer: RFMSIAdd2 returned 126.’ message.

The RightFax 16.4 bEST Connector for Konica Minolta MFPs Administrator Guide shows how you can use your Konica Minolta MFP device to fax or email scanned documents. RightFax functionality appears as a custom service on the MFP.

RightFax integrates with Sharp Digital Imagers via the RightFax MFP Module to consolidate all faxing services on the network.

With the XML Connector for MFPs you can scan documents on XML-capable Multifunction Printer (MFP) devices and deliver them with your RightFax server.

In RightFax, using Fax Server, when you attempt to install RightFax 10.5 on a client computer, the below error message appears.

Internal breaches and external threats plague all businesses, but those that exchange protected, confidential and private information are particularly at risk.

The RightFax 16.4 Connector for SAP is designed to offer inbound and outbound fax functionality to SAP users by means of a gateway between the SAP system and the RightFax server using the SAPconnect and SAPoffice interfaces provided by SAP.

The RightFax Connector for Oracle enables the RightFax server to work with Oracle applications and technology products to efficiently manage business processes enterprise-wide, from procurement, financials, and supply chain to manufacturing, human resources and marketing.

With RightFax, if Windows Server 2012 R2 is fully patched as of 8/10/17 (or newer), the Dashboard exhibits functionality problems, and new servers cannot be added to the list.

Fax remains a trusted and secure method to exchange information across all industries in companies of all sizes around the globe.

The RightFax 16.4 Native Connector for Konica Minolta MFPs User Guide shows how you can link one or more of several supported Konica Minolta Multifunction Products (MFPs) on your network to a RightFax server and set up users to scan documents on the Konica Minolta MFP and transmit them as fax or email messages through the RightFax server.

In RightFax, when an inbound non-ECM fax fails transmission, the following may occur:

In RightFax, when you attempt to install the RightFax client using the Silent Client Install Package, the installation may fail.

When a document is sent for certified delivery, it is sent to your organization’s SecureDocs certified delivery Web site. The recipient receives an email message indicating that a certified document is available.

RightFax FaxUtil Web is the program with which you manage your faxes. You might also have access to other users’ faxes if you have delegate permission. When you open the program, your fax mailbox appears.

The RightFax XML Generator is an add-on module for RightFax Servers that outputs fax image files with fax metadata in XML format. It is used to integrate RightFax with XML-based business applications.

Excessive memory usage by SMTPGateway.exe is indicated in Task Manager the fax server is running slow

The RightFax 16.4 Connector for IBM Filenet Administrator Guide notes how to archive both sent and received fax documents from your RightFax server into a FileNet data repository.

The RightFax 16.4 SharePoint Gateway Administrator Guide shows how users can fax documents that are stored in SharePoint libraries, and received faxes can be imported into SharePoint automatically.

Web Admin includes most of the functionality of Enterprise Fax Manager (EFM). Use Web Admin to administer a RightFax server, stop and restart its services, define administrative components, monitor statistics, and manage MFPs.

In RightFax, services do not automatically start upon boot-up of the server in a VM environment.

For RightFax, the following article will provide basic information on troubleshooting the RightFax E-mail Gateway for SMTP.

RightFax FaxUtil is the central Windows-based mailbox from where you manage your faxes and those for whom you act as a delegate.

In RightFax, when you attempt to access the RFQUEUE in Websphere with multiple servers, after the first integration module starts, an error appears for all servers in the integration module.

RightFax has several programmable interfaces, including a Native C/C++ API, a COM API, a RESTful Web Services API, the RightFax Integration Module (for File and Print Based Fax Sending), and the XML Generator (for advanced inbound file-based fax routing with metadata).

In RightFax, when you are trying to use Windows NT Authentication with Ricoh MFPs that use the RightFax Ricoh Web Version Client (Ricoh SmartSDK WebBrowserNX), you see there is an error indicating the username and/or password is incorrect.

The RightFax 16.4 Lotus Notes Module Administrator Guide demonstrates how users can compose faxes when disconnected from the Domino server (for example, using a laptop) and also have many other options, including previewing a fax before sending and forwarding a fax that was sent to them.

In RightFax, when trying to access WEB API on a remote server getting the following error:

In RightFax, when the RightFax Client attempts to connect to RightFax, a “Error 231 in transacting named pipe” message appears.

In the latest release, users can display thumbnails of faxed documents, keep faxes in user inboxes indefinitely, and more.

eClinicalWorks EMR / EHR Integration with RightFax increases productivity, reduce labor, and minimize paper waste.

In the latest release, FaxUtil & WebAdmin feature enhanced end user functionality, increased device and browser support, anytime/anywhere access from a web client, and more.

The Vault module for the RightFax server outputs fax image files and metadata in XML format. XML documents created with the Vault can be imported into an XML-compatible document management system or database.

In RightFax, SMTP Gateway does not attempt to retry faxes on connection error to SMTP server.

In RightFax, HTML file attachments may fail with the below error

The RightFax 16.4 Fax Board Guide is for administrators who configure “remote DocTransport” computers, allowing administrators to install and run fax boards in computers other than the RightFax server.

In RightFax, when routing inbound faxes to a network directory, Error 13 or Error 0x420000 occurs.

In RightFax, what do the FaxUtil fax status messages mean?

In RightFax, documents being submitted to the RightFax server are failing conversion, and in Event viewer, the work servers are producing the following errors:

In RightFax, how do you set the RightFax External Document Connector (EDC) to debug mode and create debug logs?

The RightFax 16.4 Docs-on-Demand Module Administrator Guide shows how anyone can call your server and request library documents by using a touch-tone telephone using Fax-on-Demand.

RightFax is compatible with numerous OpenText and third-party software applications. This Knowledge Base article lists a matrix of supportability with RightFax 9.0, 9.3, 9.4, 10.0, 10.5, 10.6, 16.2, 16.4, and 16.6.

NextGen EMR / EHR Integration with RightFax increases productivity, reduce labor, and minimize paper waste.

The RightFax 16.2 bEST Connector for Konica Minolta MFPs User Guide shows how you can use your Konica Minolta MFP device to fax or email scanned documents. RightFax functionality appears as a custom service on the MFP.

The RightFax 16.2 Connector for HP OXPd MFPs Administrator Guide shows how you can provide two-way communication between one or more supported HP OXPd Multi-function Printers (MFPs) and RightFax.

RightFax 9.0 SP2 / RightFax 9.3 – DocTransport does not route faxes.

In RightFax, when attempting to save the EWS Connector configuration, the error “Please enter valid Mailbox credentials” appears.

RightFax services can be debugged to provide more in-depth information for troubleshooting purposes. This Knowledge Base article explains how to debug the following RightFax modules and services.

The OpenText RightFax Integration Module enables information exchange by integrating with applications on mainframe, mid-range, and local area network host systems.

RightFax easily integrates with a multitude of software, including desktop, e-mail, imaging, archiving, and document management and mainframe applications.

EpicCare EMR / EHR Integration with RightFax increases productivity, reduce labor, and minimize paper waste.

These release notes provide an overview of OpenText RightFax 16 Enhancement Pack 4 Service Release 2, including packaging information, a list of fixed issues, and installation instructions

With the RightFax MFP app client, you’re not able to set a default notification type.

Faxes sent using the RightFax HPOXPD client on an MFP hang in the Information Incomplete status if the More button is not pressed and a Name is provided.

With RightFax, in some cases, when there are special characters in the RemoteFaxID field of inbound messages (see message body) in the ‘doctransportreceive’ queue, messages may build up, and you may see that inbound faxes are not created.

In RightFax, when you are configuring print notifications with Ricoh MFPs, that use the RightFax Ricoh Web Version Client (Ricoh SmartSDK WebBrowserNX), you see there is no print notification sent back to the sending MFP.

As an automated electronic document delivery system, RightFax integrates with most desktop and business applications to maximize employee productivity, improve information security, decrease paper-related costs and security risks associated with stand-alone fax machines.

These release notes provide an overview of OpenText RightFax 16 Enhancement Pack 4 Service Release 1, including packaging information, a list of fixed issues, and installation instructions.

Simplify your network environment and promote fax image high availability using SQL Image Storage Module for RightFax.

With RightFax, when inbound faxes route via the SMTP gateway, an error message appears and the routing is unsuccessful.

In RightFax, services do not start and the RightFax event log is reporting the following error from the RightFax RPC Server Module, RightFax DocTransport Module or/and the RightFax Database module:

In RightFax, after you upgrade to RightFax 10.5 and above, higher numbers of transmission errors are observed.

The failed faxes do not show up in FaxUtil and in the RightFax\DocTransport folder there will be 1KB IPK files left behind, as well as an associated MSMQ message left in the ‘doctransportreceive’ queue.

With RightFax, in some cases, antivirus software determines that a RightFax executable and/or process is suspicious, so it terminates the “offending” process. As a result, in addition to the process being terminated, there is functionality loss and potential data loss and an error message appears.

When troubleshooting RightFax components which utilize Notify.exe, at times you may need to debug, and capture the output to a text file.

In Fax Server, RightFax Edition, using the External Document Connector (EDC), after you modify your EDC configuration, messages similar to the following ones may appear in Windows Event Viewer or EDC:

In RightFax, what is Error Correction Mode (ECM), and what are the benefits of using ECM?

In RightFax, when you enable Automatic Printing for Inbound faxes, Error (0x1306BA) printing fax body appears in the fax history. This is also followed with a Print Operation Failed status in FaxUtil.

In a Fax Server implementation that uses Dialogic SR140 fax software, when you make a major system change (for example, replace hardware), an “Invalid host” error message may appear.

With RightFax, when you attempt to perform a client installation, a “1392” error message appears.

When you attempt to print faxes to RightFax on a computer that is running Microsoft Windows Server 2008 R2, a “Print Operation Failed” error message appears in FaxUtil.

In RightFax, when TCP Receive appears in RightFax Application Log, SMTP error occurs.

In RightFax, when you send faxes, they may fail with a status in the fax client (FaxUtil, etc.) of “Unknown error reported by fax board”.

In RightFax, when you send faxes to specific phone numbers, faxes may fail with a transmission error, “Dial tone after dialing.”

In RightFax, when you put “!” in the To Name field, it will result to information incomplete when sending from webclient if the fax includes an attachment.

There are four basic models for deploying fax solutions: on-premise, hosted, hybrid, and fax as a service.

In RightFax, when you run Setup from the installation media to install the software, the installation may fail with an error “regsvr32 returned error code 3”.

In RightFax, using Word Automation, when running the RightFax Conversion Engine in debug, you receive an error message indicating the RPC service is unavailable.

In RightFax, after you install a Windows Update, the Conversion Engine and Remote Worker Host services do not start and an error message appears.Unable to start message queue (MSMQ) service in services.msc.

With RightFax, when inbound faxes route via the SMTP gateway, an error message appears and the routing is unsuccessful.

In RightFax, using Enterprise Fax Manager, when you move Library documents using the drag and drop method from one server to another server, an error message appears.

With RightFax, when attempting to send a fax either by FaxUtility or a third party integration, if a Plus sign (+) is included at the beginning of the fax, it does not process, gives the “Invalid Characters in phone number” error, and is not sent.

With RightFax, when you install RightFax 10.6 FP1, the Dialogic SR140/RightFax OEM fax card cannot be configured, and an error message appears.

In RightFax, when you use the RightFax Exchange Connector with a Microsoft Exchange 2013 SP1 server, inbound and outbound jobs do not process as expected.

With RightFax, when submitting an attached document like Word or Excel, the file does not convert to a fax, and an error status in FaxUtil will appear: Problem Converting Fax Body or Cover Sheet.

In RightFax, when Brooktrout error 3/259 – No Loop Current occurs, the dialing rule is observed and does not failover to other dialing rules.

In RightFax, when you add or remove features after applying RightFax 10.6 Feature Pack (FP) 1 or FP1 Service Releases, new faxes fail conversion.

Learn how to send a fax using FaxUtil in RightFax.

In RightFax, when you run the RightFax Conversion Engine, it is unable to start and generates an exception because the page margin registry values are incorrect.

In RightFax, if you enable API Debugging in Brooktrout, the BFVAPI.log file size increases and the server runs low on disk space.

In RightFax, when the bEST Connector for Konica Minolta is used, users are not able to select “Sign In as Guest” when submitting a fax.

In RightFax, when assigning an 18+ character password for a SAP user, the SAP Connector fails to log in on a Windows Server 2012 R2.

In RightFax, when you attempt to launch the Brooktrout Config Tool while using a TR1034 faxboard, a license error occurs.

In RightFax, when you configure the SAP gateway account using the S_A.SCON profile, the gateway generates an error message about having no RFC authorization for the function group RFC1.

With RightFax, if you set up Interconnect on a RightFax 9.4 FP1 SR4 server, it does not receive into the opposite 10.5 FP1 SR2 Server specified in the configuration.

In RightFax, when you attempt to convert a word 2010 document with Protective View enabled, you get an status in FaxUtil reporting “Problem Converting Fax Body or Coversheet” which means the document failed conversion.

With RightFax, how do you upgrade from 9.4 to 10.6?

In RightFax, when you migrate or activate an evaluation version after having obtained the Evaluation SUID from sales, the FOIP channels do not appear in the product features, and the doctransport service does not start.

In RightFax, if the SUID license is expired, the RightFax services do not start.

With RightFax, when running the data recovery portion of the automatic maintenance cycle, the server module logs many errors in the event viewer.

Learn about the minimum and recommended environments for RightFax 16 Enhancement Pack 4.

When utilizing Fax over IP (FoIP), the new RightFax Secure FoIP channels secures and encrypts fax traffic within the firewall.

The extra layer of protection provided by the RightFax Encryption Module adds even more security to a RightFax fax server implementation.

These release notes provide an overview of OpenText RightFax 16 Enhancement Pack 4 Service Release 3, including packaging information, a list of fixed issues, and installation instructions.

RightFax 16 Enhancement Pack 6, is packed full of new features, functionality and add-on-modules designed to simplify your environment, add new visibility to traffic and improve the user experience.

When you install RightFax 16.6, the complete suite of RightFax products is installed. View the RightFax 16.6 installation guide to determine the capabilities of your RightFax server and which modules you can activate.

The RightFax 16.6 Administrative Utilities Guide demonstrates how admin utilities can be installed as part of the regular Setup for the RightFax Product Suite.

The RightFax 16.6 Connector for eDOCS Administrator Guide demonstrates how users can send documents from eDOCS libraries as faxes via RightFax and import faxes from their RightFax mailboxes into eDOCS.

The RightFax 16.6 Connector for HP MFPs Administrator Guide demonstrates how you can link supported HP Multifunction Products (MFPs) on your network to a RightFax server.

The RightFax 16.6 Connector for HP OXPd MFPs Administrator Guide shows how you can provide two-way communication between one or more supported HP OXPd Multi-function Printers (MFPs) and RightFax.

The RightFax 16.6 Connector for IBM Filenet Administrator Guide notes how to archive both sent and received fax documents from your RightFax server into a FileNet data repository.

The RightFax 16.6 Connector for Konica Minolta MFPs User Guide shows how you can link one or more of several supported Konica Minolta Multifunction Products (MFPs) on your network to a RightFax server and set up users to scan documents on the Konica Minolta MFP and transmit them as fax or email messages through the RightFax server.

The RightFax 16.6 Connector for Microsoft Exchange Administrator Guide shows how you can establish a data communication link between RightFax and Exchange.

This RightFax 16.6 Connector for Ricoh ESA MFPs User Guide is intended for end users of Ricoh ESA multifunction printers (MFP) who want to fax or email the documents that they scan using the RightFax functionality installed on the Ricoh ESA MFP device.

The RightFax 16.6 Connector for SAP is designed to offer inbound and outbound fax functionality to SAP users by means of a gateway between the SAP system and the RightFax server using the SAPconnect and SAPoffice interfaces provided by SAP.

The RightFax 16.6 Connector for Xerox MFPs Administrator Guide demonstrates how you can link one or more of several supported Xerox Multifunction Products (MFPs) on your network to a RightFax server.

A database schema is the skeleton structure that represents the logical view of the entire database.

The RightFax 16.6 Docs-on-Demand Module Administrator Guide shows how anyone can call your server and request library documents by using a touch-tone telephone using Fax-on-Demand.

The RightFax evaluation copy can be used for 30 days. You will need the SUID (System Unique ID or System ID) found on the packing slip to activate the license.

The RightFax 16.6 Fax Board Guide is for administrators who configure “remote DocTransport” computers, allowing administrators to install and run fax boards in computers other than the RightFax server.

RightFax FaxUtil is the central Windows-based mailbox from where you manage your faxes and those for whom you act as a delegate.

RightFax FaxUtil Web is the program with which you manage your faxes. You might also have access to other users’ faxes if you have delegate permission. When you open the program, your fax mailbox appears.

The OpenText RightFax Integration Module enables information exchange by integrating with applications on mainframe, mid-range, and local area network host systems.

The RightFax 16.6 Lotus Notes Module Administrator Guide demonstrates how users can compose faxes when disconnected from the Domino server (for example, using a laptop) and also have many other options, including previewing a fax before sending and forwarding a fax that was sent to them.

This guide augments the administrator and user help that accompanies the RightFax Lotus Notes Module. For information not found in this guide, see the admin and user help. Shortcuts to administrator and user help are created during the Notes installation and are located on the Notes workspace.

The RightFax 16.6 Native Connector for Konica Minolta MFPs User Guide shows how you can link one or more of several supported Konica Minolta Multifunction Products (MFPs) on your network to a RightFax server and set up users to scan documents on the Konica Minolta MFP and transmit them as fax or email messages through the RightFax server.

Use RightFax Remote DocTransport Server in conjunction with your RightFax server to distribute the workload of sending and receiving faxes via the RightFax server.

When a document is sent for certified delivery, it is sent to your organization’s SecureDocs certified delivery Web site. The recipient receives an email message indicating that a certified document is available.

The RightFax 16.6 SharePoint Gateway Administrator Guide shows how users can fax documents that are stored in SharePoint libraries, and received faxes can be imported into SharePoint automatically.

With the SMTP Connector for MFPs you can scan documents on SMTP-capable Multifunction Printer (MFP) devices and deliver them with your OpenTextRightFax server.

The Vault module for the RightFax server outputs fax image files and metadata in XML format. XML documents created with the Vault can be imported into an XML-compatible document management system or database.

Web Admin includes most of the functionality of Enterprise Fax Manager (EFM). Use Web Admin to administer a RightFax server, stop and restart its services, define administrative components, monitor statistics, and manage MFPs.

With the XML Connector for MFPs you can scan documents on XML-capable Multifunction Printer (MFP) devices and deliver them with your RightFax server.

XML documents created with the XML Generator can be imported into an XML-compatible document management system or database.

This statement describes the compliance of OpenText RightFax 16 EP6, a software product from OpenText, with the United States Rehabilitation Act Section 508—Electronic and Information Technology Accessibility Standards.

A powerful addition to your faxing solution that enables you to organize, store, and route faxes in an efficient manner.

An integrated archiving tool that allows administrators to maintain their fax content within the RightFax system without degrading the performance of RightFax or the use of third party or separate archiving tools.

Learn about the minimum and recommended environments for RightFax 16 Enhancement Pack 6.

The extra layer of protection provided by the RightFax Encryption Module adds even more security to a RightFax fax server implementation.

In the latest release, FaxUtil & WebAdmin feature enhanced end user functionality, increased device and browser support, anytime/anywhere access from a web client, and more.

Additional administrative features, available in RightFax 16.4, give you greater control over internal delegate rights, user account statues, and retry settings.

Learn more about the RightFax Archive module including features and benefits of fax archiving.

Users can now OCR faxes and store that information directly into the RightFax database and utilize keyword searching of faxes.

Prevent errors related to confidential information being sent to the wrong recipient due to manual fax number entry.

Updated in both 16.2 and 16.4, TLS/SSL provides new options for eTransport to secure and encrypt emails directly from your RightFax server.

Learn about the new features and functionality of RightFax FaxUtilWeb.

RightFax organizations can upgrade their existing RightFax FoIP channels to RightFax Secure FoIP channels. Depending on their telephony infrastructure and security requirements, new RightFax customers have many channel options, including traditional hardware-based fax boards, RightFax FoIP channels and RightFax Secure FoIP channels.

A browser-based RightFax administrative application that provides full access on any web-enabled device or mobile device

In RightFax, how do you send a simple SMTP relay test for Office 365 using powershell? When you run the Email Gateway Module on Debug you notice the error message: SMTP server was unavailable – requeue for a later retry attempt.

In RightFax, when you run Setup from the installation media to install the software, the installation may fail with an error "regsvr32 returned error code 3".

In Rightfax 16.4 SR2 when you do file routing to a network directory the Routing File format adds a period.

In RightFax, delegates cannot edit phone book entries through WebClient. The same delegate will be able to make the change in FaxUtil.

Let us know if there is anything that we can do for you, either directly by phone or using our contact form. We will work diligently to get back to you as soon as possible (usually within one business day).

In RightFax, is it possible to monitor for failed submissions when submitting faxes through the Java/XML API?

RightFax shows a status message for each fax in Faxutil and Webutil. To learn more about why a fax transmission may have failed, the fax history includes status codes that offer concise information.

In RightFax, delegates cannot edit phone book entries through WebClient. The same delegate will be able to make the change in FaxUtil.

In Rightfax, how do you determine which firmware is applicable to your Opentext Fax Gateway Device?

With RightFax, how can it use the phonebook entries created in your database? How can you configure RightFAX to connect to an ODBC source?

OpenText RightFax (formerly Cisco Fax Server) is the market leader for secure document distribution and fax server software.

The RightFax SharePoint Gateway Module adds RightFax capabilities to SharePoint 2013 and 2016 sites. Users can fax documents that are stored in SharePoint libraries.

AudioCodes’ Mediant session border controllers (SBCs) deliver seamless connectivity, enhanced security and quality assurance for enterprise and service provider VoIP networks.

Simplify your network environment and promote fax image high availability using SQL Image Storage Module for RightFax.

Enable information exchange by simplifying the process of integrating RightFax with applications on mainframe, mid-range, and local area network host systems.

In RightFax, a Java API is available, and this article provides the information necessary to get started with the Java API.

Running the RightFax Doctransport in debug with the event loggging level set to verbose will produce a .log file that will contain detailed output informaiton during the Doctransport module processing as well as the statuses receieved by the fax board.

An ECC.log file displays the call control, setup and teardown of all calls.

Example transmission - Boston#.out for an Outbound Fax Transmission: 06/05 08:48:38.12[41,2]>(12) ECC (0A) REQUEST (02) MAKE_CALL

To run the Server module and Database Module in debug: #1 - Open Enterprise Fax Manager.

To run the RightFax WorkServer Module in debug: #1 - Open Enterprise Fax Manager.

The following section depicts the RightFax WorkServer Module1 verbose debug of a successful PDF conversion.

The following section depicts the RightFax WorkServer Module1 verbose debug of a successful DOCX conversion.

This webinar featured an in-depth look into how RightFax can enhance document security and help protect your confidential patient information.

When you attempt to open a connection from Enterprise Fax Manager to a RightFax server on another computer, you may receive the following error message:

Learn how to quickly find your RightFax system SUID using in this helpful video.

When you attempt to open a connection from Enterprise Fax Manager to a RightFax server on another computer, you may receive the following error message:

With RightFax, after adding a Xerox Versalink printer, and disabling the default duplex settings, the printer will no longer work for RightFax “Server Print” from FaxUtil.

In RightFax, when using Google Chrome 75 to submit a fax with a TIF attachment, this may cause the World Wide Publishing Service to stop. World Wide Web Publishing Service is a component of Internet Information Services (IIS) on Microsoft Windows environments.

With RightFax Fax Manager, the Channel_Usage_Summary report moves the value from receive minutes to send minutes if the inbound faxes are marked as deleted in the database.

In RightFax, using FaxUtil Web, the coversheet notes are truncated when sending a fax.

In RightFax, using RightFax Reporter, when you run the reports for Channel_Usage_Summary, the result should display the information it did on the first run since the data has not been removed from the database.

In RightFax, when you try to send a fax via Ricoh Device, the “Unable to Validate App” message appears.

In RightFax, when running faxdump on your server, even if your syntax is correct, you may receive the error “CreateServerHandle failed with error 2”.

When you install RightFax EDC 3.0 MFP (Multifunction Product) on a computer running Microsoft Windows Server 2008, 32-bit version operating system, the EDC Manager service is not created.

In RightFax, when you attempt to delete a Group in Enterprise Fax Manager (EFM), “Error 11000 communicating with fax server” may appear, and the group is not deleted.

In RightFax, when you install the RightFax 10.5 FP1 client on a Microsoft Windows 7 or 8 computer, the Fax Control Printer is not created, and a client installation error message appears.

With RightFax, when you attempt to perform a client installation, a “1392” error message appears.

In RightFax, when you attempt to copy a group from one RightFax server to another RightFax server, an error message appears.

In RightFax, error 9917 occurs when attempting to change passwords via FaxUtil if you are logged in as an account with “User” permissions.

This section explains how to run the RightFax SMPT Gateway, Exchange Gateway, and Lotus Notes E-mail gateway in debug.

The following section will provide information on how to run the individual processors for the RightFax Integration Module in debug.

The eTransport module is used to send outbound e-mails and certified deliveries (emails that do not have attachments but rather links to the faxes available web access).

The RightFax Sync Module can be a useful debug when Automatic User creation from an Active Directory or LDAP database for user import is encountering issues.

The RightFax Conversion Engine (RCE) is a stand-alone, fault tolerant service that is used to invoke supported Microsoft office applications (i.e., Word, Excel, and PowerPoint) and Internet Explorer to assist in server-side application conversion.

In Fax Server, RightFax Edition, how can you configure a remote WorkServer to accept print jobs only for specified printers, for example, a locally attached printer?

The RightFax Licensing Service managers license distribution for RightFax Services.

Does Fax Server, RightFax Edition support installation of the Fax Server client software on Microsoft Windows 7?

In Fax Server, RightFax Edition, RightFax Lotus Notes Email Gateway is not routing inbound notifications or faxes to Notes, and an error message appears in the Application log or when running the gateway in debug.

The following document is intended to provide OpenText Partners an understanding of the life of a fax.

In RightFax, faxes do not appear in FaxUtil or send at all when you attempt to submit an outbound fax to RightFax 10.6 from IBM FileNet IDM Viewer through FileNet Print Services.

In RightFax, "rfSvrBoardSvrAvailIndex", "rfSvrCurrentFaxesQueued", and "rfSvrCurrentPagesQueued" SNMP entries do not function.

In RightFax, customers request to add ANI (Automatic Number Identification) from View list in FaxUtil so the data will be visible without viewing the fax history.

In RightFax, what is the default IP address for the OpenText Fax Gateway administration program, and how do you identify it?

In RightFax, when the RFINLUSER account is deleted (via SQL Query for example) it can cause several high impact issues.

Before a document is sent though RightFax, it must be converted to an industry standard format (in this case a G3 TIF file).

The RightFax WorkServer module performs lengthy, process-intensive tasks for the Server module. These tasks are referred to as ‘work requests’.

WorkServers are very specific about what they will process. It is important to make sure that you have configured the WorkServer Modules with some overlap to provide some redundancy and faster processing.

On the RightFax Application Server: Locate the corresponding image file of a previously sent fax in the C:\\Program Files (x86)\\RightFax\\Image directory.

Where possible, server-side application conversion supports multiple concurrent document conversions to save processing time and server resources.

The RightFax Conversion Engine (RCE) is a stand-alone, fault tolerant service that is used to invoke supported Microsoft Office applications (i.e., Word, Excel, and PowerPoint) and Internet Explorer to assist in server-side application conversion.

Analyzing a Word document conversion using the RightFax WorkServer Module 1 debug log, along with information extracted from the RightFax Conversion Engine debug log.

Tracking the life of a fax after the conversion of a document using virtual machines to simulate inbound and outbound fax traffic.

In RightFax, the Modem Initialization String (Modem Init) setting in the Push Proxy Gateway controls which encoding is used during transmission.

In RightFax, the EDC’s timeout for print notifications option is disabled by default. How can you enable the EDC’s timeout for print notifications?

When clicking in Users in EFM, the system reports an Error 2.

In RightFax, what is Error Correction Mode (ECM), and what are the benefits of using ECM?

When using an OpenText Fax Gateway (OTFG) with RightFax and a PBX occasionally, the routing code for the inbound fax is not received by the gateway.

To set up an AcSys log: #1. Move ACSyslog100.exe to a machine that has access to the gateway.

The RightFax PDF Module installs an additional fax conversion engine to a RightFax server that automatically detects and converts PDF and PostScript files to fax format (TIFF).

In RightFax, when TCP Receive appears in RightFax Application Log, SMTP error occurs.

Only TLS version 1.2 will be supported for RightFax servers using RightFax Connect as of 06/16/2018.

This Knowledge Base article walks you through manually uninstalling a RightFax 9.4 or 10.0 client if Programs and Features do not completely remove the program.

In RightFax, the DocTransport Module presents the DID digits received from the gateway in the form of: TEL:1234:1234

In RightFax, some emails sent from the RightFax Integration module have an incorrect From email address.

In RightFax, when you submit Java/XML documents to the RFXML site on the RightFax server (/rfxml/rfwebcon.dll), you receive an HTTP error response, and the document is not submitted correctly.

With RightFax, after you deploy a Konica Minolta unit interface, if you click the RightFax button on the interface, a “Server Timeout” error message appears immediately.

In RightFax 9.4, if you rotate a fax in RightFax Viewer and then save it, when you open the TIF image in other programs, the image is cropped.

In RightFax using the Integration module to submit email messages using FCL codes does not convert some characters correctly.

With RightFax, how can you omit the cover sheet when you send a fax?

In RightFax, the RightFax EDC Manager crashes or uses 100% of the system CPU. The system experiences extensive slowness when the EDC Module is running.

In RightFax, how do you create custom FaxUtil folders? The option to create a New Folder is Grayed out in Faxutil under File > Folder.

In RightFax, can you expect a leap second to have any impact on your RightFax environment?

Fax remains a trusted and secure method to exchange information across all industries in companies of all sizes around the globe.

With RightFax, when you attempt to access RightFax using FaxUtil or Enterprise Fax Manager, using a normal TCP connection, you may be unable to connect, and an error message may also appear.

In RightFax, when attempting to browse out to webapps such as webclient and webutil, the images on the page are not displayed, and red Xs show in their place instead.

With RightFax, using Word 2016, font indicators for TT (True Type), O (Open Type), or Native Printer fonts no longer exist, so this can become an issue when you are creating PCL cover sheets for the RightFax application.

In RightFax, Work Requests are tasks stored in SQL for a separate process to handle. For example, the RightFax Server module creates a Work Request for routing a fax to email. The RightFax E-mail Gateway sees the Work Request in SQL and processes it.

Learn how to manually create RightFax users in Enterprise Fax Manager.

How to manually create groups in Enterprise Fax Manager to assign common RightFax settings and other fax options to everyone in the group.

How to locate and use the RightFax Product Licensing Utility to activate a system license during product installation, update a license if additional features are purchased or print a summary of their current features.

How to review the RightFax Service Status in Enterprise Fax Manager to quickly review what services are installed on your RightFax system and their current status.

In RightFax, when you apply RightFax beta fix 10.6.0.4098 to RightFax 10.6.0 SR3 and attempt to run user synchronization, an error message appears on a single node. This "error" appears in the debug of the sync module in verbose, however it is not labeled as an error in the debug.

In RightFax, when a fax fails to be sent for a user, if the user is configured to receive an SMTP notification for this event, the received notification does not include the original subject line information.

In RightFax, when the PhoneBook User Selection is over 25 characters, you are unable to see the user's full name.

In RightFax, when you send a SecureDocs message, the recipient sees the following message link: “Go do document <http://ServerName/SecureDocs/default.aspx?username=User123@OpenText.com&servername=ATLAS>” Instead, the link should appear as “Go to document…”

In RightFax, when sending faxes, the From field in the Default Outbound Settings is truncated.

In RightFax, if you are running a RightFax 10.0 server and a Brooktrout TR1034, after you install a Service Release, you may be unable to start the DocTransport Module when the Brooktrout Boston services fail to start.

In RightFax, the PDF file converts with lines through the first page. This issue was reported in (but may not be limited to): RightFax 10.0 SR3

In RightFax, you are unable to access dialing rules on remote doctransport servers.

In RightFax, what are the basics for creating a PCL cover sheet?

Simplify your network environment and promote fax image high availability using SQL Image Storage Module for RightFax.

In RightFax, using Print-to-Fax to submit certain PDF documents will fail to convert.

In RightFax, when using reports in Enterprise Fax Manager and Enterprise Fax Reporter are unable to connect to the SQL server.

In RightFax, fax jobs submitted from PeopleSoft fail to convert.

You cannot activate your RightFax product because you do not have internet access on your server computer or an activation fails. Is there another way to activate?

With RightFax Managed Services (RFMS), what are some frequently asked questions about fax number management?

In RightFax, how do you use the new Open Text Product Activation to activate your product?

When using Epic with RightFax, integrations are found to have an invalid configuration of the Notification Channel, preventing fax document status updates back to Epic.

Quickly fax documents directly from your Fujitsu fi-7300NX scanner, send documents via email, and track the chain of custody of critical documents.

In RightFax a new table was created called DocumentStatus and is used for alerts and monitoring to pull fax statuses based on the most recent status.

In RightFax, when using FaxUtil web, you are unable to split or combine faxes that are part of a Workflow.

In RightFax, using FaxUtil Web will produce an error when opening a fax confirmation page that contains more than one transmission record in the fax history.

In RightFax, using Enterprise Fax Reporter to run Automation Inbound User report does not display failed faxes, only displays successful ones.

In RightFax, when using Delete after Routing the SMTP email notifications contains a record of the fax being deleted in the conversion history.

In RightFax when using Cerner ERM unable to use print-to-fax.

In RightFax, the Web API documentation lists values for the DocumentFilterDescriptor that are invalid.

In this video, learn how to create a RightFax printer from EFM. This can be useful for organizations that want to automatically print specific faxes when they come in or allow their users to server print from FaxUtil directly.

In this video, learn how to define aging and archiving rules in Enterprise Fax Manager. This can be useful for organizations that require aging and archiving to purge out old faxes from your RightFax system.

In this video, learn how to configure routing by DID for a new user.

In this video, learn how to configure a RightFax system to route inbound faxes to a specific user using the DID or DNIS.

In this video, learn how to create forms directly from within RightFax FaxUtil. This is great for organizations that need to overlay forms on outbound faxes with prepopulated information or as a watermark.

In this video, learn how to create a signature in RightFax FaxUtil that users can use to personalize outbound faxes.

In this video, learn how to create library documents directly from within RightFax FaxUtil. This can be useful for organizations that want to store frequently faxed documents for easy retrieval.

An add-on module, the XML Generator Module provides your organization greater control over what fax metadata is generated and stored along with the fax image to be imported into any ECM, ERP, workflow or similar applications.

Learn more about FaxPulse Support and find required documentation.

Access RightFax media and patches downloads to utilize all the technical knowledge needed for your RightFax server.

Learn more about how to register for your OpenText Knowledge Center Account.

Learn about the minimum and recommended environments for RightFax 20 Enhancement Pack 2.

In RightFax, when updating the SQL Connection string on the RightFax application server, RightFax Remote DocTransport (RDTs) are still required to be updated manually.

In RightFax, when using RightFax Sync to delete disabled users there is currently no option to delete disabled users that have RightFax phone book entries.

In RightFax, when using Analytics can possibly take up to an hour to show updated data.

In RightFax – using Konica Minolata bEST MFPs to send faxes may encounter an issue with faxes being sent with the wrong image.

IIn RightFax, when using the ~D Macro for Routing file name format is not creating the file name properly.

In RightFax, using FaxUtil web does not have an “Open Server” option when using a remote IIS server.

In RightFax, when using the Integration module a user is created in RightFax by the WINSECID FCL code does not create the user account with a password.

In RightFax, when using Analytics takes a long time to load due to the Channel Usage pie graph.

In RightFax, the documents submitted to the HPFAX printer driver must contain fax metadata using RightFax Embedded Codes.

In RightFax 10 and above, how to migrate your license from Brooktrout SR140 to RightFax OEM.

In RightFax, when a DocTransport channel is set to receive only the channel can become disabled when three no dial tone errors are received.

When attempting to configure the the Global MFP settings in webadmin a “Internal Server Error (500)” is reported. Upon closer inspection via a packet trace or IIS W3c logs it may be discovered that this is actually a 500.21 error related to a bad WebDAV module/handler.

Connect your email systems to RightFax, allowing users to send faxes from familiar email applications or email-enabled multi-function printers.

In RightFax, when using the SMTP Gateway “Include all pages with notifications” setting only create a .tif image of just the first page of a fax.

In RightFax, when using the client installer still displays Microsoft Visual C++ Runtime Components as a requirement.

These release notes provide an overview of OpenText RightFax 16 Enhancement Pack 4 Service Release 4, including packaging information, a list of fixed issues, and installation instructions.

These release notes provide an overview of OpenText RightFax 16 Enhancement Pack 4 Service Release 5, including packaging information, a list of fixed issues, and installation instructions.

In RightFax, after installing RightFax 16 EP4 SR4 or 16 EP6 SR3 the Outlook Message tab disappears from an Outlook email.

In RightFax, FaxUtil Web does not format the date/time correctly based on the Operating system regional settings.

With RightFax, will servers with connections to cloud based email services such as Office 365 support OAuth? On September 20, 2019 Microsoft announced the end of support for 'basic authentication' access to Exchange Online API's for Office 365.

Preparing OpenText™ RightFax™ for the end of basic authentication support by Microsoft on October 13, 2020

In RightFax, when using Konica Minolta bEST MFPs with SSO (Single Sign On) or user authentication, users are not consistently logged in with their account.

With RightFax, Xerox WorkCentre 4265 multifunctions sends fax jobs to it and RightFax will pick them up,but the jobs disappears, failing without error.

These release notes provide an overview of OpenText RightFax 16 Enhancement Pack 2 Service Release 6, including packaging information, a list of fixed issues, and installation instructions.

These release notes provide an overview of OpenText RightFax 16 Enhancement Pack 2 Service Release 7, including packaging information, a list of fixed issues, and installation instructions.

These release notes provide an overview of OpenText RightFax 16 Enhancement Pack 6 Service Release 1, including packaging information, a list of fixed issues, and installation instructions.

These release notes provide an overview of OpenText RightFax 16 Enhancement Pack 6 Service Release 2, including packaging information, a list of fixed issues, and installation instructions.

These release notes provide an overview of OpenText RightFax 16 Enhancement Pack 6 Service Release 3, including packaging information, a list of fixed issues, and installation instructions.

In RightFax, when clicking Select under the Access Control tab within Group edit Enterprise Fax Manager will crash.

In RightFax, when a cover sheet has a preceding underscore (ex. _sample.doc), and assigning a group to use system default cover sheet Enterprise Fax Manager will crash.

In RightFax, when attaching documents with 8.5x11 inch files will convert to longer than 11 inches.

In RightFax, when using FaxUtil phonebook for contact information the phonebook search doesn't search all phonebook values.

In this video, learn how to create a Microsoft Word cover sheet. This can be useful for organizations that need to create custom cover sheets or update the cover sheet content in the future.

In this video, learn how to add a cover sheet to RightFax. RightFax administrators will need to do this to make the cover sheet available to end users.

The RightFax 20.2 bEST Connector for Konica Minolta MFPs User Guide shows how you can use your Konica Minolta MFP device to fax or email scanned documents. RightFax functionality appears as a custom service on the MFP.

The RightFax 20.2 Administrator Guide is for RightFax administrators who install and configure the RightFax software on both client and server computers. View step-by-step instructions for tasks including creating, sending, receiving, and managing faxes from a user’s desktop computer.

The RightFax 20.2 Connector for eDOCS Administrator Guide demonstrates how users can send documents from eDOCS libraries as faxes via RightFax and import faxes from their RightFax mailboxes into eDOCS.

The RightFax 20.2 Connector for Microsoft Exchange Administrator Guide shows how you can establish a data communication link between RightFax and Exchange.

This RightFax 20.2 Connector for Ricoh ESA MFPs User Guide is intended for end users of Ricoh ESA multifunction printers (MFP) who want to fax or email the documents that they scan using the RightFax functionality installed on the Ricoh ESA MFP device.

The RightFax 20.2 Connector for HP MFPs Administrator Guide demonstrates how you can link supported HP Multifunction Products (MFPs) on your network to a RightFax server.

The OpenText RightFax Integration Module enables information exchange by integrating with applications on mainframe, mid-range, and local area network host systems.

The RightFax API is a constantly evolving library, used both internally by RightFax product engineers and externally by RightFax customers. It is updated frequently. The definitive source for the latest information on the API is the Rfapi.h header file. Although this is a standard C/C++ header file, it includes information and comments that all developers using the RightFax API will find useful.

RightFax FaxUtil Web is the program with which you manage your faxes. You might also have access to other users’ faxes if you have delegate permission. When you open the program, your fax mailbox appears.

The RightFax 20.2 Connector for HP OXPd MFPs Administrator Guide shows how you can provide two-way communication between one or more supported HP OXPd Multi-function Printers (MFPs) and RightFax.

The RightFax 20.2 Connector for SAP is designed to offer inbound and outbound fax functionality to SAP users by means of a gateway between the SAP system and the RightFax server using the SAPconnect and SAPoffice interfaces provided by SAP.

XML documents created with the XML Generator can be imported into an XML-compatible document management system or database.

The RightFax 20.2 Docs-on-Demand Module Administrator Guide shows how anyone can call your server and request library documents by using a touch-tone telephone using Fax-on-Demand.

Use RightFax Remote DocTransport Server in conjunction with your RightFax server to distribute the workload of sending and receiving faxes via the RightFax server.

This RightFax 20.2 Connector for Xerox EIP MFPs User Guide is intended for end users of Xerox Extensible Interface Platform (EIP) multifunction printers (MFPs) that are configured to use the RightFax server to send documents that they scan as fax or email.

With the XML Connector for MFPs you can scan documents on XML-capable Multifunction Printer (MFP) devices and deliver them with your RightFax server.

The RightFax 20.2 Fax Board Guide is for administrators who configure “remote DocTransport” computers, allowing administrators to install and run fax boards in computers other than the RightFax server.

RightFax FaxUtil is the central Windows-based mailbox from where you manage your faxes and those for whom you act as a delegate.

The RightFax 20.2 SharePoint Gateway Administrator Guide shows how users can fax documents that are stored in SharePoint libraries, and received faxes can be imported into SharePoint automatically.

The RightFax 20.2 Connector for Xerox MFPs Administrator Guide demonstrates how you can link one or more of several supported Xerox Multifunction Products (MFPs) on your network to a RightFax server.

The RightFax evaluation copy can be used for 30 days. You will need the SUID (System Unique ID or System ID) found on the packing slip to activate the license.

These Release Notes provide an overview of RightFax 20 Enhancement Pack 2, including new features, delivery information, and supported platforms.

When a document is sent for certified delivery, it is sent to your organization’s SecureDocs certified delivery Web site. The recipient receives an email message indicating that a certified document is available.

The Vault module for the RightFax server outputs fax image files and metadata in XML format. XML documents created with the Vault can be imported into an XML-compatible document management system or database.

When you install RightFax 20.2, the complete suite of RightFax products is installed. View the RightFax 20.2 installation guide to determine the capabilities of your RightFax server and which modules you can activate.

Web Admin includes most of the functionality of Enterprise Fax Manager (EFM). Use Web Admin to administer a RightFax server, stop and restart its services, define administrative components, monitor statistics, and manage MFPs.

With the SMTP Connector for MFPs you can scan documents on SMTP-capable Multifunction Printer (MFP) devices and deliver them with your OpenTextRightFax server.

As an administrator of a RightFax implementation managed by OpenText Professional Services, you can use Web-based RightFax Web Admin to define and manage items such as user accounts, cover pages, and billing codes, monitor statistics, run reports, and define settings for your multifunction printers (MFPs).

The RightFax 20.2 Administrative Utilities Guide demonstrates how admin utilities can be installed as part of the regular Setup for the RightFax Product Suite.

With the RightFax MFP app, you can scan documents at an MFP and send them through your RightFax server to fax or email destinations. RightFax users can sign in for access to their phonebooks and default settings.

The RightFax 20.2 Connector for IBM Notes provides inbound and outbound faxing via RightFax from the IBM Notes or iNotes client applications.

In RightFax, when using dialing rules to control Minimum Queue Depth (in pages) does not reset back to 0 once a fax has finished sending preventing reliable leveraging of fax traffic.

Review the OpenText Accessibility Conformance Report Revised Section 508 Edition VPAT ® Version 2.3 (Revised) – April 2020 for Web Admin.

Review the OpenText Accessibility Conformance Report Revised Section 508 Edition VPAT ® Version 2.3 (Revised) – April 2020 for RightFax 20.2 FaxUtil and FaxUtil Web

In RightFax, when using WebAdmin and logged in as a Read-Only Administrator the columns in the User section are not populated.

In RightFax, when using RightFax FaxUtil think client during installation you have to manually specify the RightFax environment.

In RightFax, when using the Migration Tool the 'Restrict by Date' option does not work against 10.6 and 16 EP2 databases.

In RightFax, there is currently no way to re-trigger routing. Previously you could route the fax back into a user and it would re-trigger the route. However, this functionality has been removed and the user will no longer show up in a search.

In RightFax, FaxUtil web currently does not allow drag and drop of faxes.

In RightFax, when RightFax users have not received or sent a fax they must currently be manually removed.

In RightFax, when using the Administrative Utility ImpUser fails to import if the .csv file is opened and edited using Microsoft Excel.

The newest version of RightFax is packed with new features and functionality designed to help businesses optimize workflows, shorten revenue cycle times, improve user productivity, and simplify the administrative and user experience.

In RightFax, when using CapaSync there is no option to select Exchange department when creating the Active Directory filters tab.

In RightFax, when assigning delegate membership using group membership receive access denied when viewing the history of a fax record: Error processing message from FaxUtil: Access to fax history was denied.

In RightFax, when using FaxCtrl option Show Desktop Alerts only sends one notification and does not currently follow Reminder Notification settings within the RightFax Server Module configuration.

In RightFax, when using RightFax Connect with Algorithm 4000, send records are processed by XML Generator for every attempt instead of only the final attempt.

In RightFax, when using the Migration tool faxes stuck in a status of “Scheduled to be Sent” will be sent after being migrated.

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To view all videos, simply use the search bar on the page below or visit our YouTube Channel.

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To view all videos, simply use the search bar on the page below or visit our YouTube Channel.

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