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Frequently Asked Questions

Is my RightFax version supported?

Below is the product lifecycle information for each of the RightFax versions. For any editions that have reached sustaining maintenance, Advantage Technologies helpdesk will provide support on a best effort basis. OpenText recommends running the latest version of RightFax to ensure you have the latest updates and fixes that may be essential to your operating environments.

Unsure on how to upgrade your RightFax server? Leverage our RightFax Professional Services to help with migrating your RightFax server. Click to learn more about Advantage Technologies Professional Services.

RightFax Version Release Date Sustaining Maintenance Date
RightFax 20.2 April 2020 April 2025
RightFax 16.6 May 2019 May 2024
RightFax 16.4 June 2018 May 2023
RightFax 16.2 April 2017 May 2022
RIghtFax 10.6 November 2013 November 2018
RightFax 10.5 July 2013 November 2016
RightFax 10 May 2011 July 2015
RightFax 9.4 December 2008 May 2014
RightFax 9.3 June 2006 December 2011
RogjtFax 9.0 November 2004 October 2009
Rightfax 8.7 February 2004 September 2008
RightFax 8.5 Feburary 2006
RightFax 8.0 September 2004

*After the 5th year of Current Maintenance has expired, the product version enters into the Sustaining Maintenance phase of the product lifecycle. When a product is considered to be under Sustaining Maintenance, the core development team is redirected to other work and no new services packs and patches are released for general use. Product defects and enhancement requests may still be reported, but work by the core development team on these issues will be discontinued. Migration to a Current Maintenance version may be required.

How do I backup my RightFax System?

It is critical to ensure your RightFax server(s) and SQL database(s) are being backed up. The following components should be backed up regularly.

  1. RightFax database (SQL)
  2. Program FilesRightFax directory
  3. Image directory. (default location of this folder is in Program FilesRightFax) Please verify location through the DocTransport module "Data Sharing" tab.
  4. System State and registry of the RightFax server(s)

If you have any questions or need more information, then please contact the helpdesk.

How do I find my SUID?

For RightFax Versions 9.4 & Later
Option A

  1. Open Enterprise Fax Manager (EFM)
  2. Select Fax Servers on the top left-hand side
  3. In the window to the right, go to the column Server Identifier to display your RightFax SUID

Option B

  1. Open Enterprise Fax Manager (EFM)
  2. Select your Server Name (TCP/IP) on the top left-hand side
  3. Select Services
  4. Select Server Module
  5. Select the Feature Activation tab
  6. Click on Product Licensing Utility
  7. Expand the Product Summary section

How to Find Your RightFax SUID (Video)

How can I find my RightFax server version?

Locating your Current RightFax Server Version

  1. From your RightFax server, open up Enterprise Fax Manager (EFM)
  2. Select "Fax Servers" from top Left
  3. Expand 2nd column for full view of your RightFax version
  4. From your RightFax server, open up EFM
  5. Go to Help and About
How do I create a form using RightFax?
Click below to see tutorial video:

How do I create a form using RightFax?

What is my RightFax server licensed for?

For Open Text Fax Server, RightFax Edition 9.4 & Older

    1. Open up RightFax Enterprise Fax Manager (EFM).
    2. Click on the server name in the upper left-hand corner.
    3. All the RightFax services will be in the window on the bottom right-hand corner. Double-click on the RightFax Server Module.
    4. Go to the Feature Activations Tab.
    5. Click on Product Licensing Utility.
    6. Expand Product Summary to see the SUID, License Summary to see license info and Product Features to list the modules.

 

For Open Text Fax Server, RightFax Edition 9.3 and Earlier:

    1. Open up RightFax Enterprise Fax Manager (EFM).
    2. Click on the server name in the upper left-hand corner.
    3. All the RightFax services will be in the window on the bottom right-hand corner. Double-click on the RightFax Server Module.
    4. Go to the Feature Activations Tab.

 

Why are my PDFs not converting?

In order to convert PDF files for outbound faxing, the RightFax server must be licensed for the PDF module. If you are not licensed and would like more information, then please contact your sales rep or call (866) 730-1700.

If you are licensed please follow the steps below to verify setup.

  1. Open Enterprise Fax Manager (EFM)
  2. Select your ServerName (TCP/IP) on the left-hand side
  3. In the bottom right, you will see a list of RF services. Double-click "RightFax WorkServer(#) Module"
  4. Select one of the workserver from the left menu (preferably #3)
  5. Highlight "Postscript" from the list and click "OK"
Why are my .doc/.docx files not converting?

Attaching .doc or .docx files to a fax does not convert. Why?

This can happen for several resons. First, you will need to confirm the RightFax server has the appropriate version of Microsoft Office installed (Office 2007 or 2010 is required for .docx conversions). Second, try logging into the server using the dedicated RF service account, which is a domain account with local admin rights on the RightFax server. Verify that you can open MS Office files without the appearance of any pop-ups. If problems persist after verifying these items, then please contact the helpdesk.

How do I create coversheets?
Click below to see tutorial video:

How do I create Coversheets?

Does FaxUtil work on Windows 8, 8.1 & Windows 10?

Windows 8 support for RightFax client applications was released with RightFax 10.5 Feature Pack 1, Windows 8.1 support was released with RightFax 10.6 Feature Pack 1 and Windows 10 support was released with RightFax 10.6 FP2 SR2. Please confirm that you are running the 9.4 client with a minimum of Feature Pack 1 applied.

If you have any questions or need more information, then please contact the helpdesk.

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